Frequently Asked Questions
Q: How reliable/durable are your knuckledusters?
A: These knuckledusters are plastic, so the durability cannot be compared to their metal counterpart. Composite multi layer plastic construction has been used to improve the durability, and some models are less durable (and cheaper) than others.
Materials for our products from most durable to least: Carbon fiber, Delrin, composition of Acrylic and Kydex/Holstex, 100% acrylic.
Q: Are there any issues (customs) that can arise when sending your product over the mail?
A: I have not encountered any issues so far. Parcels are declared as plastic collectible items.
Q: Do you ship to my country?
A: Currently, the products had been shipped to countries such as United Kingdom, United States, Australia, Sweden and Spain. Countries with unreliable postal services will be avoided.
Q: What is the legal status of plastic knuckledusters in Canada?
A: I was unable to find any Canadian laws that restrict plastic knuckledusters (except of course having them concealed on you, same as any knife/weapon).
According to Canada Border Services Agency: http://www.cbsa-asfc.gc.ca/publications/dm-md/d19/d19-13-2-eng.html
Exception: The following goods generally do not meet the definition of prohibited weapon, and thus do not fall under tariff item 9898.00.00. Their misuse may nonetheless be punishable under other laws:
(a) plastic knuckles do not fall within the definition of "brass knuckle";
Q: Is it safe for me to own your product in my country (other than Canada)?
A: It is buyer's responsibility to be familiar and up to date with the local laws regarding plastic knuckledusters.
Q: What is your shipping policy, and can I track my package?
A: The least expensive letter mail shipping method will be used in order to stay competitive on the market. Shipping upgrades (tracking) are provided only if 3 or more items are ordered. (USA or Canada only). U.K and other over seas customers can have their packages tracked only if 10 or more items are ordered.
Q: How do I select my size?
A: Please refer to this sizing chart and instructions: http://www.defiantcraft.com/sizing.pdf
Q: What is your return or exchange policy?
A: There is no return or exchange option due to high shipping costs.
Q: What to do if I haven't received my package?
A: Please allow up to 2 weeks for Canada, U.S.A and U.K. If you are located in Australia please wait up to 3 weeks.
Q: I'd like to suggest an idea or want a custom knuckleduster.
A: If you have an idea that is free of copyright and is marketable, let me know and I might add it to the store in the near future.